How To Win Clients For Life
Monday, February 3, 2020 at 13:00 (Central European Time)
We all know price shouldn’t be the decisive factor for clients when choosing a translator. However, what differentiates you from other translators, if not price? What justifies the price your charge? What makes clients become loyal to you, no matter the price you charge?
It all comes down to customer experience. In an increasingly virtual world, this is what differentiates a bad brand from an amazing one. It can be the decisive factor when winning or losing a client.
The experience you provide to your client starts even before they know you exist and it never ends. It’s a constant work in progress that requires careful attention to details and going beyond just doing your job. It’s that extra mile that makes all the difference.
This talk will be based on my experience with happy clients and the feedback I receive from them.
In this session, you will learn tips on how to call a prospective client’s attention to your service, how to win their trust and woo them, how to keep impressing them throughout their journey, and how to keep them loyal to you, even after you deliver the job. Spoiler alert: The secret is to treat each one of them as unique.
Caroline Alberoni is a Brazilian translator from English and Italian especialized in IT, marketing, and business, with more than nine years of experience. She holds an MA in Translation Studies with Intercultural Communication (University of Surrey, UK) and a BA in Languages Specialized in Translation (Unesp, Brazil).
Besides being the head and heart behind Alberoni Translations, Caroline is a blogger and hosts a translation podcast in Brazilian Portuguese (TradTalk). Alberoni is a member of Abrates (Brazilian Association of Translators and Interpreters), Sintra (Brazilian Union of Translators and Interpreters), and ITI. Wanderluster and strong advocate for work/life balance and quality of life.